Unified Communicator®

Unified Communicator is powerful call routing software that combines managed call handling, Web conferencing and videoconferencing in a single call routing application—enabling users to manage their communications with ease, improve teamwork, better manage dispersed workgroups and improve business processes.

A versatile call routing solution for maximizing the effectiveness of your business communications, Unified Communicator is a dynamic Presence Management tool that lets users communicate their current location and status to both internal and external callers, as well as view the availability of other users on the system. Users can effectively manage their status and forwarding information for multiple communications devices, including office phones, IP phones, SIP devices, cellular phones and wireless devices, as well as personal computers and handhelds.

With Unified Communicator, users can easily set up call handling rules to better manage call routing and reduce distractions or ensure important calls are never missed. Call control buttons enable you to handle multiple calls efficiently and perform a variety of functions such as answer, transfer, hold, record, mute, group listen and hang up. The address book feature consolidates all of your contacts in one place. From the address book, you can view the real-time availability of colleagues, initiate calls and create speed-dial buttons for better collaboration with core team members. Users can also view a log of inbound and outbound calls.

Unified Communicator Screenshot

  - Extend presence beyond the traditional workstation or office

  - Collaborate instantly online using the combination of audio, desktop sharing, white boarding, file transfer, application sharing, co-browse and videoconferencing features

  - Receive mission-critical calls and improve customer relations by routing calls to specific locations or team members

  - Facilitate mobility by accessing features via speech recognition while on the go

  - Communicate important information to clients, customers or associates with customized greetings

  - View the availability of coworkers to improve collaboration

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