Inter-Tel Remote Support

Inter-Tel Remote Support is a Web-based, real-time, server side remote access and online support software tool that facilitates an immediate connection between your PC and your client’s PC—enabling you to provide on-demand, spontaneous online support and remote assistance to customers and prospects. This cost-effective collaboration solution is designed to enhance your business’s E-Support and E-Sales requirements—resulting in higher productivity and lower operating costs to your business.

Inter-Tel Remote Support provides support professionals with all the tools needed to manage a queue of online requests, communicate with customers online, monitor a remote PC and control a remote customer's PC to resolve issues. Inter-Tel Remote Support features a unique Web-based queuing mechanism, and seamlessly combines remote support tools with desktop and application sharing, keyboard and voice chat and multi-point videoconferencing, to maximize interaction and improve client communication—no more blindly guiding customers toward a solution, when they can see it on their desktop.

And we make it easy for your customer! Strategically placed hyperlinks grant quick access to the online support request queue. Remote access and control is only available if the customer permits. Permission prompts are formulated as simple “yes/no” questions, allowing both advanced and novice computer users to easily understand the process. All that is needed to host or join a Remote Support session is a computer, an Internet connection and a Web browser.

Improving Business Processes

      -  Educate and empower customers using voice, chat, videoconferencing and desktop streaming to explain the cause of a particular problem and the steps taken to resolve it

      - Annotate screens or highlight fields to draw attention to important items

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