Inter-Tel Enterprise® Messaging software is a scalable, advanced speech-enabled messaging and call routing tool that combines voice and data communications for a unified user experience. Designed for small to mid-market businesses with over 200 subscribers, integrated unified messaging functionality provides a cohesive presentation for voice, fax and e-mail communications in Microsoft® Outlook®. Users can access all of their messages at the office, at home or on the go. Optional speech recognition capabilities enable users to speak commands to easily navigate through voice mail and corporate directories. Text-To-Speech support enriches message access when you are away from the office as well. Enterprise Messaging conveniently reads your e-mails to you when you’re unable to access your laptop or PC.

Reach more customers and offer convenient services 24/7 with Enterprise Messaging fax library support, which enables your business to maintain a database of common documents or forms that your business often provides to its customers or clients. When a customer or client calls your business after hours they can request a particular document be faxed to the destination of their choice.

Additionally, Enterprise Messaging offers Record-A-Call capabilities—enabling your employees to refer back to conversations at a later date, or forward conversations to another employee. Group distribution lists empower you with flexible communication tools to communicate to groups of one or many. The automated attendant functionality supports custom call routing—empowering your business with a flexible tool to route callers automatically to a person, department, or recorded information 24/7.

                  - Conveniently access the directory or voice mail using speech recognition—improving the caller experience

                  - Listen to e-mails while away from the office through the Text-To-Speech option

                  - View all of your e-mails, voice mails and faxes in one universal mailbox

                  - Enable callers to have documents automatically faxed to them on demand—freeing up your resources

                  - Customize an automated attendant to route your customers or clients to the correct department or person

                  - Improve administrative and performance information with enhanced reporting categories

<< Back to Inter-Tel Product Site