Contact Center
Suite
Contact Center Suite 4.0 is a collection of modular
computer telephony (CT) software applications and
powerful infrastructure which enables your customers and
prospects to optimize their organizations' performance,
resources and customer service. The
Inter-Tel Infrastructure
provides the foundation for the Contact Center Suite
solutions.
Management Tools
provide the enterprise with real-time call reporting and
historical reports to help measure the quality of
customer service the organization provides.
Workgroup Agent Tools
equip employees with the tools they need to deliver
exceptional, consistent, customer service. Agents can
quickly manage and route calls from their PCs, and
customer information can be screen popped to their
desktops, helping them to provide personalized service.
Whether the contact center or functional department is
informal or formal, at single or multiple locations,
these solutions empower managers, supervisors and
employees with the tools they need to increase
productivity, reduce expenses and provide outstanding
customer service. Inter-Tel's
Business Management Solutions
provide your contact center with a basic foundation to
effectively manage your business and help build customer
loyalty by providing faster, more responsive customer
contact and problem resolution.
Contact Center Suite
Topology
Contact Center Suite
Screenshots
 
Improving
Business Processes
-
Allows supervisors
to make informed business decisions based on real-time
statistics and historical reports
- Enables users to
create routing rules to ensure calls are handled by the
appropriate resource or department
- Allows supervisors
to control employee availability in the queue
- Provides employee
performance analysis and forecasting
- Improves employee
training and quality assurance
- Screen pops vital
customer information to desktops, enabling personalized
customer care
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