Inter-Tel's Business Management Solutions combine Management Tools plus Agent and Workgroup Tools to provide your organization with a basic foundation to effectively manage your business. Do you manage agents and require 24/7 coverage to answer calls? Do you manage a team of employees who respond to internal company issues? Do you need insight to control basic telephony costs? Whether you require historical reports to explore call traffic patterns or tools to manage call volumes and measure employee performance, Inter-Tel has a pre-packaged solution to suit your needs.

Telephony administrators need insight into their business operations and costs, including awareness of unusual traffic patterns and employee call use. Inter-Tel's Traffic Management Solution is a value-added, pre-packaged offering, packed with the tools necessary for historical call analysis. Historical reports enable you to manage your traffic cost more effectively, through identification of unusual employee use or call volumes.

Departments and workgroups need to understand their call patterns in order to be more productive and effective. It is important for employees to manage their call volumes and workload, including allowing time for internal meetings and planning sessions. They need visibility into their call patterns and flexibility to direct traffic when they're not available.

Inter-Tel's Workgroup Productivity Solution is a pre-packaged performance toolkit that enables your workgroup or department to better manage call volumes, measure current performance levels and identify improvement areas for team responsiveness and caller satisfaction.

The agent is one of the most expensive and valuable resources of the call center operation. Agents and trunk lines combine to form the most basic requirements to receive and answer calls. Call center managers need to make the best use of agent resources and require the tools most effective for dealing with real-time call center operations.

Inter-Tel's Agent Call Center Solution combines the management and agent tools necessary to better manage your call center. These tools help you manage real-time call traffic, report performance by agent/hunt group resource and respond to critical situations in real-time.

         - Immediately impact the call center bottom line with efficient agent utilization via call control and agent reporting
         - Increase the quality of customer service and training you provide through agent monitoring and recording
         - Motivate your call center or workgroup staff with centrally displayed performance statistics
         - Keep your team connected to better manage calls and provide expedient customer service
         - Establish performance goals and measure operational improvement and return on investment
         - Explore historical call traffic patters to pinpoint telephony fraud or misuse

<< Back to Inter-Tel Product Site