Your customers and clients expect their calls to be handled quickly and routed to the appropriate person or department. An Inter-Tel Presence and Collaboration tool, Attendant Console call handling software offers a unique, user-friendly interface and automated call handling functionality that provides access to the information and features that your associates need to ensure a superior customer experience.

Utilizing powerful automated call handling features, calls can be quickly routed to employees or departments using a mouse, keyboard or even a touch-screen monitor. Easy to use automated attendant features include call control buttons which make processing and setting-up conference calls a breeze.

Your associates can view the real-time presence status of fellow employees whether they’re in the office or across the country. Specific messages can be communicated to customers and clients, such as “out of the office” or “in a meeting until 4:00” based on coworkers' presence status messages—adding a personal touch to call handling.

Attendant Console Screenshot

Improving Business Processes

 - Provides an at-a-glance display of directory names, extension numbers and presence status for simplified call initiation, transferring and conferencing

 - Streamlines call handling—increasing productivity and efficiency levels

 - Enables users to provide personalized service and expedite important customer calls

 -Creates the ideal call handling environment based on an individual’s personal preferences

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